Return and Exchange Conditions
UNCONDITIONAL REFUND
All products are under the guarantee of the authorized Distributor or Importer company.
You can return the product you have purchased to the address of our store, which is delivered to you, within fourteen (14) days from the date of delivery, without destroying, spoiling or using the product, via Yurtiçi cargo. For all returns, you can send it free of charge via Yurtiçi Kargo. At the same time, you must provide return information to info@monsieurchaussette.co e-mail address.
Returns of used, destroyed and other products are not accepted.
The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate for the loss in the commercial value of the goods due to use. If the customer returns the product or withdraws from the purchase, the product price will be refunded within five (5) days from the time the returned product reaches us. The product return fee to the credit card is made to you within 5 working days.
In cases where it detects tearing, stains, cuts, etc. on the product, and if the product is not returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.
For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be consulted.
Credit Card refunds will be made within 2 business days. Your bank may not reflect credit card payments to your account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.
For all your questions, by calling (0212) 501 51 11 during working days orinfo@monsieurchaussette.co You can get support by sending a message to our e-mail address.
RIGHT TO CHANGE
You can send the product you have purchased to the address of our store, which is delivered to you, within fourteen (14) days from the date of delivery, without destroying, spoiling, or using the product, with Yurtiçi Cargo (free of charge). At the same time, you need to inform the e-mail address info@monsieurchaussette.com that you want to make changes.
Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.
The exchange and return of used, destroyed and other products are not accepted.
For all your questions, you can get support by calling (0212) 501 51 11 during working days or by sending a message to our info@monsieurchaussette.com e-mail address.